Why AGS is offshoring to the Philippines

Gartner listed the Philippines as one of the top 30 locations for offshore services[1]. Based on Gartner’s criteria, the Philippines fared well on cost, language, and cultural compatibility.

In October 2007, XMG reported that the Philippines is one of the top three offshore countries in Asia. The country generated $4.1B revenues at 1.4% global market share in 2007. Primarily generating revenues from BPO and call center services, the country has proven effectiveness in communications, in the English language, and availability of infrastructure in major business areas.

Furthermore, Watson-Wyatt, a firm specializing in human resource management, stated in its November 2007 publications that that the top driver for Filipino workers is customer focus. Compensation and benefits are only the second driver, while strategic leadership and direction are third. According to Watson-Wyatt, “Filipinos believe that organizations that know how to satisfy their customers tend to be more successful"[2]

In recent discussions with staff from top universities in the Philippines, the founders of Abba Global Systems learned that at least two world-renowned IT consulting firms are vying for Computer Science graduates from the country. The said consulting firms believe in the quality of graduates from the top universities in the country.